When will I get my order?
The shipping time depends on your location, but can be estimated as follows:
Print on demand products: (Graphic t-shirts, graphic crop tops)
● USA: 6–12 business days
● Europe: 6–12 business days
● Australia: 8–14 business days
● Japan: 8–14 business days
● International: 10–20 business days
Non print on demand products (Bikini, Lingerie, Dresses)
● USA: 6–21 business days
● Europe: 15–21 business days
● Australia: 15–21 business days
● Japan: 15–21 business days
● International: 18–28 business days
To verify the shipping time, you can contact us on our contact page with a link you are purchasing and we can give you the estimated arrival time.
Where will my order ship from?
For t-shirts, crop tops most of the lingerie ordered in the US, we ship from US facilities located all over the country. For other items, we work with an on-demand order fulfillment company and warehouses with facilities worldwide.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
Delayed, lost or damaged shipments are not the responsibility of In Vein. Upon delivery of the products, you must inspect the products for any shortage or quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify In Vein in writing within 7 days of receiving the product(s).
In Vein is not responsible for lost or stolen product parcels that are delivered to the address provided during checkout. In the event that the product parcel is lost or stolen, you should contact the transport courier or local authorities for resolution. We strictly will not send you another product parcel or process a product refund.
All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third-party.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.
Please note that In Vein is unable to change a shipping address once the order has been placed.
For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). For all other international orders and for items with a delivery address in the People’s Republic of China where a buyer does not enter their national identification number, import duties are not included, and you will be responsible for them upon arrival.
CURRENCY
All fees are listed in USD, unless otherwise stated. We are not responsible for currency exchange rates.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency may change in a few seconds. The foreign exchange rates we apply are updated live. Gamer Girls Rock takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.
PRICING, AVAILABILITY AND SALES TAXES AND DUTIES
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.
We will collect sales or use tax (collectively “Sales Tax”) on purchases of taxable items from buyers located in certain states where we have determined that we have a legal obligation to collect Sales Tax for such purchases. In these states, we will remit the tax collected from buyers to the appropriate taxing authority. In states where we do not collect Sales Tax, applicable state and local tax laws may require sellers or buyers to collect, remit, or pay Sales Tax to the appropriate taxing authority.
Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. Sales Tax will apply to all purchases of taxable items for applicable states, even for current offers that are completed at a later time.
Applicable Sales Tax rates may vary by state. Note that some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.
To help provide a total cost inclusive of tax, we will estimate the applicable Sales Tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.