Refund and Return Policy

What’s your return policy?

Except for Customers residing in Brazil, we don’t offer returns and exchanges for buyer’s remorse. If you choose to return for size exchanges, you would need to place a new order at your expense for a product in another size. Customers residing in Brazil and regretting a purchase must contact our customer service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If any of these apply, please contact us here with photos of wrong/damaged items so we can verify whether the product was tampered with or wrong/damaged.

Can I cancel my order?

Because our clothes are custom made to your order, we are not able to accept cancellations at this time.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know here within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Returned Orders

Any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Sealed Goods

In Vein does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with sealed goods won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore In Vein reserves rights to refuse returns for (print on demand t-shirts or sealed good such as but not limited to face masks) at its sole discretion.

If you need to return an item that is not one of the listed, you will have to contact us and get a return authorization number. We do not pay for return shipping. Customer will bear the cost of return shipping unless the item is misprinted/damaged/defective. In this case, we may offer you a refund.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.